Commitments

What makes us different

At Monty Global Payments, our commitments to clients go much further beyond just providing a service. The company fully understands that sending money is often an act of trust, an urgent need, or a means to care for loved ones far away. Every detail of our operation is thoughtfully designed to offer a safe, completely transparent, and personalized experience.

We don’t just move money—we connect people. Each transfer represents effort, value, and a protected story.

Together, these initiatives reflect our dedication to acting with integrity and maintaining close relationships in a vital sector that serves millions worldwide.

Speed

We understand that you need your money to arrive quickly. For us, it is a priority that the funds reach their destination as soon as possible. Our statistics show that more than 85% of transactions are paid in less than 20 minutes, ensuring that your shipment reaches the recipient almost immediately.

Transparency

Trust is the foundation of everything we do. That’s why we operate with clear, responsible processes and give you full access to information at every stage. Once your transfer is complete, you can track its status anytime directly from our platform. Transparency isn’t just a promise — it’s a commitment we live by.

Exclusive offers

Every transfer helps us understand your needs better — allowing us to offer the best rates, tailored promotions, and personalized conditions. We value your trust and loyalty, so you’ll always have access to exclusive offers and benefits designed just for you.

Safeguarding of funds

Funds received for remittances are safeguarded in accordance with the European Payment Services Directive (PSD2). If a shipment cannot reach its destination and the beneficiary does not collect it, the amount will be refunded to the customer in accordance with our General Terms and Conditions.

Unbeatable rates

We know what matters most: that your loved ones receive as much as possible. That’s why we work hard to offer the best available exchange rates, always fairly and transparently. Throughout the transfer process, you can check the exchange rate and fees applied in real time — with no hidden costs or last-minute surprises.

Customer service

We’re here whenever you need us. Our multilingual customer support team is made up of experienced specialists who provide personalized assistance in your language and adapted to your country of origin. With multiple contact channels, reaching us is always quick and easy.