{"id":11778,"date":"2025-07-29T13:54:27","date_gmt":"2025-07-29T11:54:27","guid":{"rendered":"http:\/\/localhost\/montyglobal\/reclamacao\/"},"modified":"2025-11-07T13:00:36","modified_gmt":"2025-11-07T12:00:36","slug":"reclamacao","status":"publish","type":"page","link":"https:\/\/montyglobal.com\/pt-pt\/reclamacao\/","title":{"rendered":"Reclama\u00e7\u00e3o"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11778\" class=\"elementor elementor-11778 elementor-973\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27219d6 e-con-full e-flex e-con e-parent\" data-id=\"27219d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e1626a2 e-con-full e-flex e-con e-child\" data-id=\"e1626a2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30f85a6 e-con e-atomic-element e-flexbox-base e-30f85a6-775758e\" data-id=\"30f85a6\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"30f85a6\" data-e-type=\"e-flexbox\" data-id=\"30f85a6\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32bfb52 e-con e-atomic-element e-flexbox-base e-32bfb52-0a5f900\" data-id=\"32bfb52\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"32bfb52\" data-e-type=\"e-flexbox\" data-id=\"32bfb52\">\n\t\t<div class=\"elementor-element elementor-element-03e76a0 e-con-full e-flex e-con e-child\" data-id=\"03e76a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-178d144 elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"178d144\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a39c1d9 e-con e-atomic-element e-flexbox-base e-a39c1d9-01d4acb\" data-id=\"a39c1d9\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"a39c1d9\" data-e-type=\"e-flexbox\" data-id=\"a39c1d9\">\n\t\t\t\t<div class=\"elementor-element elementor-element-385f6fc elementor-widget elementor-widget-heading\" data-id=\"385f6fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formul\u00e1rio de reclama\u00e7\u00e3o do cliente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-631d9ff elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"631d9ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Descreva a sua reclama\u00e7\u00e3o e faremos o poss\u00edvel para o ajudar o mais rapidamente poss\u00edvel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f40bbd2 e-con e-atomic-element e-flexbox-base e-f40bbd2-6859ca0\" data-id=\"f40bbd2\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"f40bbd2\" data-e-type=\"e-flexbox\" data-id=\"f40bbd2\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e773be elementor-button-align-center elementor-widget-laptop__width-initial elementor-mobile-button-align-stretch elementor-widget__width-inherit elementor-widget elementor-widget-form\" data-id=\"9e773be\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_type&quot;:&quot;number&quot;,&quot;step_icon_shape&quot;:&quot;none&quot;,&quot;button_width&quot;:&quot;100&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"mi_formulario\" name=\"Dados do call center \/ loja\" aria-label=\"Dados do call center \/ loja\" novalidate=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"11778\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"9e773be\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_f96e5ed elementor-col-100\">\n\t\t\t\t\t<h4 class=\"form-titulo\">Dados pessoais<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-nacimiento elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nacimiento\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPa\u00eds de nascimento*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[nacimiento]\" id=\"form-field-nacimiento\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nombre elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nombre\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNome*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nombre]\" id=\"form-field-nombre\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Introduza o seu nome completo\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-apellido1 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-apellido1\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPrimeiro apelido*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[apellido1]\" id=\"form-field-apellido1\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Introduza o seu primeiro apelido\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-apellido2 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-apellido2\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSegundo apelido (opcional)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[apellido2]\" id=\"form-field-apellido2\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Introduza o seu segundo apelido\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-documento elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-documento\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de documento*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[documento]\" id=\"form-field-documento\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\" selecione_tipo\">Selecione o tipo <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\" cartao-de-cidadao\">Cart\u00e3o de Cidad\u00e3o <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\" passaporte\">Passaporte <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\" autorizacao-de-trabalho-ou-residencia\">Autoriza\u00e7\u00e3o de trabalho \/ resid\u00eancia <\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-numero_documento elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-numero_documento\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN\u00famero de documento*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[numero_documento]\" id=\"form-field-numero_documento\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Introduza o n\u00famero do documento\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_85f05ad elementor-col-100\">\n\t\t\t\t\t<h4 class=\"form-titulo-2\">Dados de contacto<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-pais elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-pais\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPa\u00eds de resid\u00eancia*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[pais]\" id=\"form-field-pais\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-provincia elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-provincia\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tProvincia*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[provincia]\" id=\"form-field-provincia\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-ciudad elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-ciudad\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCidade (opcional)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[ciudad]\" id=\"form-field-ciudad\" class=\"elementor-field-textual elementor-size-md\">\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-codigo_postal elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-codigo_postal\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tC\u00f3digo postal (opcional)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[codigo_postal]\" id=\"form-field-codigo_postal\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Introduza o c\u00f3digo postal\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-direccion elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-direccion\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEndere\u00e7o de resid\u00eancia (opcional)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[direccion]\" id=\"form-field-direccion\" rows=\"4\" placeholder=\"Introduza o endere\u00e7o\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-mail elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-mail\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[mail]\" id=\"form-field-mail\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Introduza e-mail\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-movil elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-movil\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelem\u00f3vel*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[movil]\" id=\"form-field-movil\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Introduza o n\u00famero de telefone\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_09ef7df elementor-col-100\">\n\t\t\t\t\t<h4 class=\"form-titulo-2\">Dados da transa\u00e7\u00e3o<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-transaccion elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-transaccion\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tOnde realizou a opera\u00e7\u00e3o?*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[transaccion]\" id=\"form-field-transaccion\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\" selecione_canal\">Selecione o tipo de canal <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\" agentes\">Atrav\u00e9s dos nossos agentes <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\" web\">Atrav\u00e9s do nosso site <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\" aplicacao\">Atrav\u00e9s da nossa aplica\u00e7\u00e3o <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\" outro\">Outro <\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-incidencia elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-incidencia\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de incidente*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[incidencia]\" id=\"form-field-incidencia\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\" selecione_tipo\">Selecione o tipo <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\" transacao\">Reclama\u00e7\u00e3o de transa\u00e7\u00e3o <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\" deposito\">Reclama\u00e7\u00e3o de dep\u00f3sito <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\" outras\">Outras <\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-motivo elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-motivo\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMotivo da reclama\u00e7\u00e3o* (descri\u00e7\u00e3o dos factos)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[motivo]\" id=\"form-field-motivo\" rows=\"6\" placeholder=\"Introduza o motivo da reclama\u00e7\u00e3o\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_f12eb14 elementor-col-100\">\n\t\t\t\t\t<div class=\"custom-checkbox-container\">\n  <input type=\"checkbox\" id=\"checkbox-acepto\" name=\"checkbox-acepto\">\n  <label for=\"checkbox-acepto\">\n De acordo com a legisla\u00e7\u00e3o em vigor em mat\u00e9ria de prote\u00e7\u00e3o de dados, aceito ceder os meus dados pessoais para apresentar as reclama\u00e7\u00f5es adequadas.\n  <\/label>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_446b261 elementor-col-100\">\n\t\t\t\t\t<div style=\"border-bottom: 1px solid #CCCCCC;  \" class=\"mi-divider\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_172e171 elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_172e171\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LeFefArAAAAAHB8PogZLPWCtssIbUN4PNjQ55uS\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar formul\u00e1rio<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-add6e13 elementor-widget elementor-widget-html\" data-id=\"add6e13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script>\r\ndocument.addEventListener('DOMContentLoaded', async function () {\r\n  \/\/ ===== Idioma por carpeta (\/en\/, \/pt-pt\/, ...) =====\r\n  const SUPPORTED = ['es','en','pt-pt','it','fr','nl','de'];\r\n  const firstSeg = (window.location.pathname.split('\/').filter(Boolean)[0] || '').toLowerCase();\r\n  let WEB_LOCALE = SUPPORTED.includes(firstSeg) ? firstSeg : 'es';\r\n  if (WEB_LOCALE.startsWith('pt')) WEB_LOCALE = 'pt';\r\n\r\n  \/\/ ===== Textos =====\r\n  const T_PLACEHOLDERS = {\r\n    es:{pais:'Selecciona un pa\u00eds',provincia:'Selecciona una provincia',ciudad:'Selecciona una ciudad'},\r\n    en:{pais:'Select a country',provincia:'Select a state\/province',ciudad:'Select a city'},\r\n    fr:{pais:'S\u00e9lectionnez un pays',provincia:'S\u00e9lectionnez une province',ciudad:'S\u00e9lectionnez une ville'},\r\n    it:{pais:'Seleziona un paese',provincia:'Seleziona una provincia',ciudad:'Seleziona una citt\u00e0'},\r\n    pt:{pais:'Selecione um pa\u00eds',provincia:'Selecione um estado\/prov\u00edncia',ciudad:'Selecione uma cidade'},\r\n    de:{pais:'W\u00e4hlen Sie ein Land',provincia:'W\u00e4hlen Sie ein Bundesland',ciudad:'W\u00e4hlen Sie eine Stadt'},\r\n    nl:{pais:'Selecteer een land',provincia:'Selecteer een provincie',ciudad:'Selecteer een stad'}\r\n  };\r\n  const T_ERROR = {\r\n    es:'Este campo es obligatorio',\r\n    en:'This field is required',\r\n    fr:'Ce champ est obligatoire',\r\n    it:'Questo campo \u00e8 obbligatorio',\r\n    pt:'Este campo \u00e9 obrigat\u00f3rio',\r\n    de:'Dieses Feld ist erforderlich',\r\n    nl:'Dit veld is verplicht'\r\n  };\r\n  const T_P = T_PLACEHOLDERS[WEB_LOCALE] || T_PLACEHOLDERS.es;\r\n  const ERROR_MSG = T_ERROR[WEB_LOCALE] || T_ERROR.es;\r\n\r\n  \/\/ ===== IDs de selects =====\r\n  const ID_PAIS = 'form-field-pais';\r\n  const ID_PROV = 'form-field-provincia';\r\n  const ID_CIUD = 'form-field-ciudad';\r\n  const ID_NAC = 'form-field-nacimiento';\r\n\r\n  const selectPais = document.getElementById(ID_PAIS);\r\n  const selectProv = document.getElementById(ID_PROV);\r\n  const selectCiudad = document.getElementById(ID_CIUD);\r\n  const selectNac = document.getElementById(ID_NAC);\r\n\r\n  \/\/ ===== Utilidades =====\r\n  function resetSelect(sel, placeholder, disabled=true){\r\n    if(!sel) return;\r\n    sel.innerHTML = '';\r\n    const o = document.createElement('option');\r\n    o.value = '';\r\n    o.textContent = placeholder;\r\n    o.disabled = true;\r\n    o.selected = true;\r\n    sel.appendChild(o);\r\n    sel.disabled = !!disabled;\r\n    const wrapper = sel.closest('.elementor-select-wrapper');\r\n    if(wrapper) wrapper.style.backgroundColor = disabled ? \"#f3f3f3\" : \"#ffffff\";\r\n  }\r\n\r\n  async function safeJSON(url, opts){\r\n    const r = await fetch(url, opts);\r\n    if(!r.ok) throw new Error(`HTTP ${r.status}`);\r\n    return r.json();\r\n  }\r\n\r\n  \/\/ ===== Mensajes de error (compatibles con Elementor) =====\r\n  function ensureErrorNode(field){\r\n    const group = field.closest('.elementor-field-group') || field.parentElement || field;\r\n    let msg = group.querySelector('.custom-error-message');\r\n    if(!msg){\r\n      msg = document.createElement('div');\r\n      msg.className = 'elementor-message elementor-message-danger custom-error-message';\r\n      group.appendChild(msg);\r\n    }\r\n    return msg;\r\n  }\r\n\r\n  function showFieldError(field, message){\r\n    if(!field) return false;\r\n    const msg = ensureErrorNode(field);\r\n    msg.textContent = message;\r\n    msg.style.display = 'block';\r\n    if(field.tagName === 'SELECT' || field.tagName === 'TEXTAREA' || (field.tagName === 'INPUT' && field.type !== 'checkbox')){\r\n      field.classList.add('elementor-error');\r\n      const wrapper = field.closest('.elementor-select-wrapper');\r\n      if(wrapper) wrapper.classList.add('has-error');\r\n    }\r\n    return false;\r\n  }\r\n\r\n  function hideFieldError(field){\r\n    if(!field) return;\r\n    const group = field.closest('.elementor-field-group') || field.parentElement || field;\r\n    const msg = group.querySelector('.custom-error-message');\r\n    if(msg) msg.style.display = 'none';\r\n    if(field.tagName === 'SELECT' || field.tagName === 'TEXTAREA' || (field.tagName === 'INPUT' && field.type !== 'checkbox')){\r\n      field.classList.remove('elementor-error');\r\n      const wrapper = field.closest('.elementor-select-wrapper');\r\n      if(wrapper) wrapper.classList.remove('has-error');\r\n    }\r\n  }\r\n\r\n  function isEmptyField(field){\r\n    if(!field) return true;\r\n    if(field.type === 'checkbox'){\r\n      const name = field.name;\r\n      if(!name) return !field.checked;\r\n      const group = document.querySelectorAll(`input[name=\"${name}\"]`);\r\n      return !Array.from(group).some(ch => ch.checked);\r\n    }\r\n    if(field.tagName === 'SELECT'){\r\n      return (!field.value || field.value.trim()==='' || field.selectedIndex===0);\r\n    }\r\n    return (field.value || '').toString().trim()==='';\r\n  }\r\n\r\n  function validateField(field){\r\n    if(!field) return true;\r\n    const required = field.hasAttribute('required') || field.classList.contains('elementor-field-required');\r\n    if(!required) return true;\r\n    if(isEmptyField(field)) return showFieldError(field, ERROR_MSG);\r\n    hideFieldError(field);\r\n    return true;\r\n  }\r\n\r\n  \/\/ ===== Binder de validaci\u00f3n (corregido) =====\r\n  function bindValidation(){\r\n    const fields = document.querySelectorAll('input, textarea, select');\r\n    fields.forEach(f=>{\r\n      if(f.__mg_bound) return;\r\n      f.__mg_bound = true;\r\n\r\n      \/\/ Validaci\u00f3n general\r\n      f.addEventListener('blur', ()=>validateField(f));\r\n      f.addEventListener('change', ()=>{\r\n        validateField(f);\r\n        if(!isEmptyField(f)) hideFieldError(f);\r\n      });\r\n\r\n      \/\/ Para inputs y textareas: ocultar error al escribir\r\n      if(f.tagName === 'INPUT' || f.tagName === 'TEXTAREA'){\r\n        f.addEventListener('input', ()=>{\r\n          if(!isEmptyField(f)) hideFieldError(f);\r\n        });\r\n      }\r\n    });\r\n\r\n    const forms = document.querySelectorAll('form.elementor-form');\r\n    forms.forEach(form=>{\r\n      if(form.__mg_submit_bound) return;\r\n      form.__mg_submit_bound = true;\r\n\r\n      \/\/ Validaci\u00f3n al enviar\r\n      form.addEventListener('submit', function(e){\r\n        const required = form.querySelectorAll('input[required], select[required], textarea[required], .elementor-field.elementor-field-required');\r\n        let ok = true;\r\n        required.forEach(f=>{ if(!validateField(f)) ok = false; });\r\n        if(!ok){\r\n          e.preventDefault(); e.stopPropagation();\r\n          const first = form.querySelector('.elementor-field.elementor-error, select.elementor-error')\r\n                        || form.querySelector('input[type=\"checkbox\"][required]');\r\n          if(first){ first.scrollIntoView({behavior:'smooth', block:'center'}); first.focus?.(); }\r\n          return false;\r\n        }\r\n      });\r\n\r\n      \/\/ Validaci\u00f3n en clic de bot\u00f3n\r\n      const btns = form.querySelectorAll('button[type=\"submit\"], input[type=\"submit\"]');\r\n      btns.forEach(btn=>{\r\n        if(btn.__mg_click_bound) return;\r\n        btn.__mg_click_bound = true;\r\n        btn.addEventListener('click', function(e){\r\n          const required = form.querySelectorAll('input[required], select[required], textarea[required], .elementor-field.elementor-field-required');\r\n          let ok = true;\r\n          required.forEach(f=>{ if(!validateField(f)) ok = false; });\r\n          if(!ok){\r\n            e.preventDefault(); e.stopPropagation();\r\n            const first = form.querySelector('.elementor-field.elementor-error, select.elementor-error')\r\n                          || form.querySelector('input[type=\"checkbox\"][required]');\r\n            if(first){ first.scrollIntoView({behavior:'smooth', block:'center'}); first.focus?.(); }\r\n            return false;\r\n          }\r\n        }, {capture:true});\r\n      });\r\n    });\r\n  }\r\n\r\n  \/\/ ===== Carga pa\u00edses\/provincias\/ciudades =====\r\n  async function initLocations(){\r\n    if(selectPais) resetSelect(selectPais, T_P.pais, true);\r\n    if(selectNac)  resetSelect(selectNac,  T_P.pais, true);\r\n    if(selectProv) resetSelect(selectProv, T_P.provincia, true);\r\n    if(selectCiudad) resetSelect(selectCiudad, T_P.ciudad, true);\r\n\r\n    let countriesNowData = [];\r\n    try{\r\n      const resp = await safeJSON('https:\/\/countriesnow.space\/api\/v0.1\/countries\/states');\r\n      countriesNowData = resp.data || [];\r\n    }catch(err){\r\n      console.error('Error cargando pa\u00edses:', err);\r\n      countriesNowData = [];\r\n    }\r\n\r\n    let restCountries = [];\r\n    try{\r\n      restCountries = await safeJSON('https:\/\/restcountries.com\/v3.1\/all');\r\n    }catch(err){\r\n      console.error('Error cargando traducciones:', err);\r\n      restCountries = [];\r\n    }\r\n\r\n    const nameIndex = {};\r\n    restCountries.forEach(rc=>{\r\n      try{\r\n        const english = rc.name?.common || '';\r\n        const alt = rc.altSpellings || [];\r\n        const translations = rc.translations || {};\r\n        const display = translations[WEB_LOCALE]?.common || english;\r\n        [english, ...alt].filter(Boolean).map(x=>x.toLowerCase()).forEach(k=> nameIndex[k] = display);\r\n      }catch{}\r\n    });\r\n\r\n    const enriched = countriesNowData.map(cn=>{\r\n      const apiName = cn.name || cn.country || '';\r\n      const display = nameIndex[apiName.toLowerCase()] || apiName;\r\n      return { apiName: apiName, displayName: display, states: cn.states || [] };\r\n    }).sort((a,b)=> a.displayName.localeCompare(b.displayName, WEB_LOCALE));\r\n\r\n    if(selectPais){\r\n      resetSelect(selectPais, T_P.pais, false);\r\n      enriched.forEach(c=>{\r\n        const o = document.createElement('option');\r\n        o.value = c.apiName;\r\n        o.textContent = c.displayName;\r\n        o.dataset.apiName = c.apiName;\r\n        selectPais.appendChild(o);\r\n      });\r\n    }\r\n\r\n    if(selectNac){\r\n      resetSelect(selectNac, T_P.pais, false);\r\n      enriched.forEach(c=>{\r\n        const o = document.createElement('option');\r\n        o.value = c.apiName;\r\n        o.textContent = c.displayName;\r\n        selectNac.appendChild(o);\r\n      });\r\n    }\r\n\r\n    if(selectPais && selectProv){\r\n      selectPais.addEventListener('change', function(){\r\n        const selectedApiName = this.value;\r\n        resetSelect(selectProv, T_P.provincia, true);\r\n        resetSelect(selectCiudad, T_P.ciudad, true);\r\n\r\n        const entry = enriched.find(e => e.apiName === selectedApiName);\r\n        const states = entry?.states || [];\r\n\r\n        if(states.length){\r\n          resetSelect(selectProv, T_P.provincia, false);\r\n          states.forEach(s=>{\r\n            const stateName = s.name || s.state_code || s || '';\r\n            if(!stateName) return;\r\n            const o = document.createElement('option');\r\n            o.value = stateName;\r\n            o.textContent = stateName;\r\n            selectProv.appendChild(o);\r\n          });\r\n        }\r\n      });\r\n    }\r\n\r\n    if(selectProv && selectCiudad && selectPais){\r\n      selectProv.addEventListener('change', async function(){\r\n        const country = selectPais.value;\r\n        const state = this.value;\r\n        resetSelect(selectCiudad, T_P.ciudad, true);\r\n        if(!country || !state) return;\r\n\r\n        try{\r\n          const json = await safeJSON('https:\/\/countriesnow.space\/api\/v0.1\/countries\/state\/cities',{\r\n            method:'POST',\r\n            headers:{'Content-Type':'application\/json'},\r\n            body: JSON.stringify({ country, state })\r\n          });\r\n          const cities = json.data || [];\r\n          if(cities.length){\r\n            resetSelect(selectCiudad, T_P.ciudad, false);\r\n            cities.forEach(ci=>{\r\n              const o = document.createElement('option');\r\n              o.value = ci;\r\n              o.textContent = ci;\r\n              selectCiudad.appendChild(o);\r\n            });\r\n          }\r\n        }catch(err){\r\n          console.error('Error cargando ciudades:', err);\r\n        }\r\n      });\r\n    }\r\n  }\r\n\r\n  \/\/ ===== Checkbox personalizado =====\r\n  (function bindCustomCheckbox(){\r\n    const cb = document.querySelector('#checkbox-acepto');\r\n    if(!cb) return;\r\n    cb.required = true;\r\n    const form = cb.closest('form.elementor-form');\r\n    if(!form || cb.__mg_cb_bound) return;\r\n    cb.__mg_cb_bound = true;\r\n\r\n    form.addEventListener('submit', function(e){\r\n      const group = cb.closest('.custom-checkbox-container') || cb.parentElement || form;\r\n      const err = group.querySelector('.custom-error-message') || (function(){\r\n        const m = document.createElement('div');\r\n        m.className = 'elementor-message elementor-message-danger custom-error-message';\r\n        group.appendChild(m);\r\n        return m;\r\n      })();\r\n\r\n      if(!cb.checked){\r\n        e.preventDefault(); e.stopPropagation();\r\n        err.textContent = ERROR_MSG;\r\n        err.style.display = 'block';\r\n        cb.focus();\r\n      }else{\r\n        err.style.display = 'none';\r\n      }\r\n    });\r\n\r\n    cb.addEventListener('change', function(){\r\n      const group = cb.closest('.custom-checkbox-container') || cb.parentElement || document;\r\n      const err = group.querySelector('.custom-error-message');\r\n      if(err) err.style.display = cb.checked ? 'none' : err.style.display;\r\n    });\r\n  })();\r\n\r\n  \/\/ ===== Ejecutar =====\r\n  try { await initLocations(); } catch(err) { console.error('Error en initLocations:', err); }\r\n  bindValidation();\r\n});\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Apresentar uma reclama\u00e7\u00e3o Formul\u00e1rio de reclama\u00e7\u00e3o do cliente Descreva a sua reclama\u00e7\u00e3o e faremos o poss\u00edvel para o ajudar o mais rapidamente poss\u00edvel.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-11778","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/montyglobal.com\/pt-pt\/wp-json\/wp\/v2\/pages\/11778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/montyglobal.com\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/montyglobal.com\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/montyglobal.com\/pt-pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/montyglobal.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=11778"}],"version-history":[{"count":17,"href":"https:\/\/montyglobal.com\/pt-pt\/wp-json\/wp\/v2\/pages\/11778\/revisions"}],"predecessor-version":[{"id":23353,"href":"https:\/\/montyglobal.com\/pt-pt\/wp-json\/wp\/v2\/pages\/11778\/revisions\/23353"}],"wp:attachment":[{"href":"https:\/\/montyglobal.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=11778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}